This tradition changed my family’s attitude at the restaurant…
Several years back, my family and I went out to eat for some family time. We don’t go out to eat at a ‘sit down’ restaurant very often, so this was kind of a big deal for us. Our waiter was amazing, and the food was brought out to us quickly. It was just as good as we had remembered, and we were really enjoying ourselves. We were sitting there deep in conversation when we heard the people at the table in front of us grumbling about the food, service, and the establishment’s existence in general. The crazy thing was, they had the exact same waiter that we did.
Once they got done complaining and left, we started thinking and talking about a sermon that our pastor had just given about being thankful. We’ve never been the people who call the manager over to complain over little things, but we had also never taken the time to go out of our way to thank someone who had been waiting on us. Both of us have had restaurant and retail experience, and both of us know how difficult some customers can be no matter how hard you try. We decided to make it a habit, from that point forward, to ask for the manager when we were given excellent service.
By the time the manager had gotten to our table, you could tell that he was really nervous. (I guess I would be too, after dealing with the table in front of us.) He asked what he could do for us, and for the next five minutes, Scott bragged on the waiter, the food, and the whole experience. The poor man was shocked and was quiet for a few minutes, and I’ll never forget what he said. With a smile on his face he said, “Thank you for taking the time to tell us what we were doing well. It’s not very often that someone goes out of their way to be so kind.”
It’s so much easier for us to critique everything that is going on around us, than it is to find things to be grateful for. We complain about how long it took for us to get our refills, we complain about not getting a parking spot closer to the entrance, and really anything else we can think of. When we take the time to purposely find things to be grateful for, it changes our entire perspective. Now, when we go out to eat, we can hardly wait to call the manager over and brag on our server. Don’t get me wrong, there have been times when we have had poor service, and did not call the manager over. However, as a whole, making it a priority to purposely be grateful, has changed our attitude, and we’ve gotten to see a lot smiling servers and managers in the process. =)